Managed Services

Keeping your servers, desktops or laptops running efficiently is the challenge that most companies face in the day to day upkeep of their IT. Windows and office updates, anti-virus and anti-malware updates, disk clean-ups and disk defragmentation are just some of the items that usually require user intervention and a level of expertise to perform. SOLVit has developed a managed services solution to automate all the day to day IT maintenance tasks whilst providing security, monitoring and remote support functionality. These maintenance and support solutions include proactive system maintenance, Malwarebytes Endpoint Detection and Response (EDR), Huntress Labs Managed Breach Detection, device and network monitoring, windows and office patch management and also includes phone and remote support.

SOLVit RMM

Proactive Maintenance

SOLVit Network Support’s integrated IT systems management platform SOLVit RMM (Remote Monitoring and Management) is designed to streamline and automate your IT services. RMM integrates key management capabilities into a single platform which makes your IT more productive, your services more reliable, and your systems more secure. SOLVit’s RMM software automatically keeps servers, workstations and remote computers up-to-date with the latest important security patches and software updates whilst proactively monitoring servers, workstations, remote computers, networks, applications and event logs. This allows SOLVit to proactively manage, monitor and maintain your network whilst minimising any IT disruption.

Endpoint Detection and Response

With IT infrastructure underpinning almost all mission-critical operations, avoiding IT downtime is essential to ensure business continuity. Prevention is better than cure. The most effective strategy starts with proactive prevention, but the best prevention approach won’t be found with a silver bullet. Security experts advise against relying solely on a single technology or technique to protect business endpoints. Effective prevention requires a layered approach. Malwarebytes Endpoint Detection and Response (EDR) is an advanced threat prevention solution for endpoints and uses a layered approach with multiple detection techniques. This provides businesses with full attack chain protection against both known and unknown malware, ransomware and zero-day threats.

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Managed Breach Detection

Huntress provides an additional layer of security analytics for small to medium businesses, outside the traditional anti-virus or anti-malware software protection. Huntress minimises the time hackers lurk undetected on computers, laptops and servers. To accomplish this, Huntress detects and reports malicious applications which are set to automatically run when the system boots up, thus providing a foothold for the threat actors (Hackers) and attackers. Huntress focuses on these application footholds, finding the compromise before the situation escalates. The Huntress agent performs ‘routine health screenings’ on each computer in your organisation, regardless of where it’s located. The results are sent to the cloud where the Huntress analysis engine uses file reputation, frequency analysis and proprietary algorithms to identify anomalous footholds. After detection, Huntress delivers prioritised remediation recommendations.

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“We have been using SOLVit to provide IT services to our business since early 2010. Our experience with other IT providers hadn’t always been to our satisfaction so it is really pleasing to be working with a business that is responsive to our needs, can handle emergencies and are prepared to find solutions to new problems as they arise.

The team at SOLVit are very professional, responding to questions with courtesy and respect regardless of how trivial they may be. We can’t function without our internet service or computers which is why we rely on SOLVit to keep our network and equipment in good working order, day in and day out. They haven’t let us down in all the time we’ve been working with them and I wouldn’t hesitate to recommend them to other businesses who are looking for an IT solution that is reliable and one that they can trust.”

Theresa Orme
Business Manager
Parker Financial

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Call us: 

02 6100 6236