Managed Services

Keeping your servers, desktops or laptops running efficiently is the challenge that most companies face in the day to day upkeep of their IT. Windows and office updates, anti-virus and anti-malware updates, disk clean-ups and disk defragmentation are just some of the items that usually require user intervention and a level of expertise to perform. SOLVit has developed a managed services solution to automate all the day to day IT maintenance tasks whilst providing security, monitoring and remote support functionality. These maintenance and support solutions include proactive system maintenance, Malwarebytes Endpoint Detection and Response (EDR), Huntress Labs Managed Detection and Response (MDR), device and network monitoring, windows and office patch management and also includes phone and remote support.


Proactive Maintenance

SOLVit Network Support’s cutting-edge IT systems management platform, SOLVit RMM (Remote Monitoring and Management), is designed to streamline and automate your IT services. RMM streamlines operations enhances productivity, ensures reliability, and fortifies the security of your systems.

With SOLVit RMM, the burden of manual maintenance and updates is lifted off your shoulders. The software automatically keeps your servers, workstations, and remote computers up-to-date with the latest critical security patches and software updates. This proactive approach ensures that your systems are protected against potential vulnerabilities and helps mitigate cyber threats. By staying ahead of potential issues, SOLVit RMM allows your IT infrastructure to operate smoothly and reduces the likelihood of unexpected disruptions.

SOLVit RMM goes beyond simple updates and maintenance. It proactively monitors servers, workstations, remote computers, networks, applications, and event logs. This comprehensive monitoring allows our team to detect potential issues before they escalate into major problems, enabling us to take proactive action to resolve them swiftly. By identifying and addressing potential bottlenecks, vulnerabilities, or performance issues, SOLVit RMM helps to optimise your network’s stability and performance, ensuring that your business operations run seamlessly.

Minimising IT disruptions and addressing potential issues in real-time, our integrated platform provides you with peace of mind, allowing you to focus on core business objectives while we handle the complexities of IT infrastructure management.

Endpoint Detection and Response (EDR)

With IT infrastructure underpinning almost all mission-critical operations, avoiding IT downtime is essential to ensure business continuity. Prevention is better than cure. The most effective strategy starts with proactive prevention, but the best prevention approach won’t be found with a silver bullet. Security experts advise against relying solely on a single technology or technique to protect business endpoints. Effective prevention requires a layered approach. Malwarebytes Endpoint Detection and Response (EDR) is an advanced threat prevention solution for endpoints and uses a layered approach with multiple detection techniques. This provides businesses with full attack chain protection against both known and unknown malware, ransomware and zero-day threats.

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Managed Detection and Response (MDR)

Huntress provides an additional layer of security analytics for small to medium businesses outside the traditional anti-virus or anti-malware software protection. Huntress minimises the time hackers lurk undetected on computers, laptops and servers. To accomplish this, Huntress detects and reports malicious applications, which are set to automatically run when the system boots up, thus providing a foothold for the threat actors (Hackers) and attackers. Huntress focuses on these application footholds, finding the compromise before the situation escalates. The Huntress agent performs ‘routine health screenings’ on each computer in your organisation, regardless of where it’s located. The results are sent to the cloud, where the Huntress analysis engine uses file reputation, frequency analysis and proprietary algorithms to identify anomalous footholds. After detection, Huntress delivers prioritised remediation recommendations.

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“We have been using SOLVit to provide IT services to our business since early 2010. Our experience with other IT providers hadn’t always been to our satisfaction so it is really pleasing to be working with a business that is responsive to our needs, can handle emergencies and are prepared to find solutions to new problems as they arise.

The team at SOLVit are very professional, responding to questions with courtesy and respect regardless of how trivial they may be. We can’t function without our internet service or computers which is why we rely on SOLVit to keep our network and equipment in good working order, day in and day out. They haven’t let us down in all the time we’ve been working with them and I wouldn’t hesitate to recommend them to other businesses who are looking for an IT solution that is reliable and one that they can trust.”

Theresa Orme
Business Manager
Parker Financial

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Call us: 

02 6100 6236