Does your internal IT team need assistance delivering a project? Is your IT team struggling with day-to-day tasks? Are your IT projects over budget and overdue?
Co-Managed IT Support enables companies to supplement their in-house resources with outside expertise. By wrapping our help desk and project management services around your existing IT staff, SOLVit allows them to leverage our IT skillset and expertise to minimise support calls, reduce system downtime and deliver IT projects on time and on budget.
The co-managed environment provides your in-house IT staff with a management portal for day-to-day tasks and troubleshooting, allowing them to provide Level 1 help desk services and software upgrades across your organisation. In addition, internal staff are able to draw on SOLVit for support and assistance as required.
When it comes to more complex IT needs, SOLVit steps in to provide additional Level 2 and Level 3 support. We work hand-in-hand with your organisation to provide you with the best technical knowledge, advice and overall IT strategy. We help you gain the knowledge and know-how to streamline your IT environment and minimise downtime, allowing you to focus on what you do best.